Privacy policy

Paradise Flora Last Updated: January 16, 2026

Paradise Flora ("we," "us," "our," or "Paradise Flora") operates the website https://paradiseflora.com/ (the "Website"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, place an order, or otherwise interact with us. By using our Website, you agree to the collection and use of information in accordance with this policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use the Website.

1. Information We Collect

We collect information you provide directly to us when you:

  • Place an order for flower bouquets or other products
  • Create an account
  • Sign up for our newsletter
  • Contact us via phone, email, or contact form
  • Fill out delivery details (recipient name, address, phone number, and any special message)

The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, billing address, and delivery address
  • Order Details: Recipient name, delivery address, phone number, and any personalized message
  • Payment Information: We use third-party payment processors (e.g., bank gateways or payment services available in Pakistan). We do not store your full credit/debit card details on our servers.
  • Account Information (if you create an account): Username, password (stored securely), and order history
  • Communication Data: Any information you provide when contacting us

We also automatically collect certain information when you visit the Website:

  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website
  • Cookies and Similar Technologies: Small data files that help improve your experience (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including arranging delivery of fresh flower bouquets
  • Communicate with you about your order (confirmation, updates, delivery status)
  • Send you promotional emails or newsletters (only if you have opted in)
  • Respond to your inquiries or customer service requests
  • Improve our Website, products, and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with trusted service providers who assist us in operating the Website and fulfilling orders, including:

  • Delivery partners (e.g., courier services) – to deliver your flower bouquets (we share recipient name, address, phone number, and message)
  • Payment processors – to process transactions securely
  • IT and hosting providers – to maintain the Website
  • Analytics providers – to understand Website usage (in anonymized form where possible)

We only share the minimum information necessary and require these providers to protect your data.

We may also disclose information if required by law, or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze Website traffic and performance
  • Provide a personalized experience

You can manage cookies through your browser settings. Disabling cookies may affect Website functionality (e.g., checkout process).

We may use third-party services like Google Analytics. These services collect anonymized data about Website usage.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption for sensitive data, and limited access for staff.

However, no online transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information (contact us to request this)
  • Opt out of marketing emails (use the "unsubscribe" link or contact us)
  • Request details about the information we hold about you

We retain your information only as long as necessary for order fulfillment, legal requirements, or business purposes.

7. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Our Website is operated from Pakistan. If you access the Website from outside Pakistan, your information may be transferred to and processed in Pakistan.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Paradise Flora Railway Shop No. 1, Main Malir Halt Flyover, Rafah-e-Aam Society Chorangi, Karachi, 75210 Pakistan

Phone: 0315 2506210 Email: paradiseflora48@gmail.com  (or your preferred contact email) Website: https://paradiseflora.com/

Thank you for trusting Paradise Flora with your fresh flower orders! 🌸